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Go to the shopReturn & Refund Policy
Return & Refund Policy
Return Policy
Faulty/Damaged Goods Returns
You are entitled a full refund, if the following conditions are satisfied:
- The product has manufacturing defects, and the faults are not caused by you;
- The product is wrongly described;
- For technical products, we preserve the right to have returned products assessed by manufacturer, technician, or a third party to determine whether they need to be replaced by new ones or simply repairment.
- PLEASE NOTE: Consumable parts or accessories CANNOT be refunded.
- If the returned products do not meet the conditions of this policy, you will be responsible for all the cost occurred.
Change of Mind Returns
7-day Free Postage Return Policy
- Returned within 7 days of receiving order (based upon courier delivered date)
- Package unboxed and item undamaged
- Only Available for SYD/MEL/BNE Metro areas
- Restocking fee:
(a)All the parts and accessories remain intact and not damaged in any way: 5%
(b)In other conditions (eg. used/broken/scratched): restocking fee is subject to assessment by technicians
- We will arrange a courier to pick up your item. Please note that the item should be wrapped in original packaging. For more details, please contact us and we will guide you through the process.
30-day Return Policy
- Returned within 30 days of receiving order (based upon courier delivered date)
- Within Australia
- Restocking fee:
(a)All the parts and accessories remain intact and not damaged in any way: 10%
(b)In other conditions (eg. used/broken/scratched): restocking fee is subject to assessment by technicians
- If you are unable to bring the item back to us, we will arrange a courier to pick up at your expense. Please contact us and we will guide you through the process.
Gym Equipment
- Cosmetic issues or missing parts can be solved by repair or replacement. Hence, a full refund will not be provided for cosmetic or missing parts issues. However, our customer service department can offer partial refund as compensation at their discretion.
- Any issue caused by abuse or misuse will not be compensated or covered by warranty.
- Uxuan Sports will not be responsible for any installation-related issues. If you as
