Return & Refund Policy

Return Policy

Faulty/Damaged Goods Returns

You are entitled a full refund, if the following conditions are satisfied:

  • The product has manufacturing defects, and the faults are not caused by you;
  • The product is wrongly described;
  • For technical products, we preserve the right to have returned products assessed by manufacturer, technician, or a third party to determine whether they need to be replaced by new ones or simply repairment.
  • PLEASE NOTE: Consumable parts or accessories CANNOT be refunded.
  • If the returned products do not meet the conditions of this policy, you will be responsible for all the cost occurred.

 

Change of Mind Returns

7-day Free Postage Return Policy

  • Returned within 7 days of receiving order (based upon courier delivered date)
  • Only Available for SYD/MEL/BNE Metro areas
  • Restocking fee:

(a)All the parts and accessories remain intact and not damaged in any way: 5%

(b)In other conditions (eg. used/broken/scratched): restocking fee is subject to assessment by technicians

  • We will arrange a courier to pick up your item. Please contact us and we will guide you through the process.

 

30-day Return Policy

  • Returned within 30 days of receiving order (based upon courier delivered date)
  • Within Australia
  • Restocking fee:

(a)All the parts and accessories remain intact and not damaged in any way: 10%

(b)In other conditions (eg. used/broken/scratched): restocking fee is subject to assessment by technicians

  • If you are unable to bring the item back to us, we will arrange a courier to pick up at your expense. Please contact us and we will guide you through the process.

 

Gym Equipment

  • Cosmetic issues or missing parts can be solved by repair or replacement. Hence, a full refund will not be provided for cosmetic or missing parts issues. However, our customer service department can offer partial refund as compensation at their discretion.
  • Any issue caused by abuse or misuse will not be compensated or covered by warranty.
  • Uxuan Sports will not be responsible for any installation-related issues. If you as